Terms & Conditions
Accepted Payment Methods
Credit / Debit Card
Payment is processed using a secure connection directly to the bank in charge of the transaction. Banking and customer card data will not pass through BuyCreams. They are handled directly by the bank. Master Card and Visa cards are accepted.
You can use your PayPal account to pay for your order. You will be redirected to the PayPal site to be identified with your username and password before proceeding to pay.
Shipping to Spanish destinations will be handled by MRW. Shipping time may take up to ten days and will be insured by the carrier.
Shipping to the rest of the world will be handled by Correos de España. Shipping time may take up to a month, depending on the destination.
BuyCreams can not take responsibility for any fees or extra delays imposed by the Customs in the destination country.
All products listed as "In Stock" are available, either in our warehouses or in any of ouf suppliers' warehouses.
If, due to particular lack of stock in our warehouses, or systems or logistical error a specific item appearing as " In Stock" is not available, we will replenish our stocks of that item as soon as possible. If that is not possible for whichever reasons, we will contact you via email or telephone to suggest you alternative products or proceed to the cancellation and refund of your order.
Product photos are illustrative and the manufacturers can vary the graphic design of their pacakgings at any time. The key piece of information for you to consider is the name of the specific product you want. The names of products are seldom changed by manufacturers.
Warranty and Returns (according to the Spanish law)
Product Warranty durability
As set out in Article 123 of RDL 1/2007, the guarantee period of a product of a lasting nature (non-perishable) is two years from delivery of the product, being necessary to inform BuyCreams. it is within two months of its detection. The guarantee will apply taking into account the nature of the goods traded on the website: 1) Adhere to the description given by the seller (always with reference to the name of the product, since the image can vary by manufacturer modify the format and presentation of it); 2) is valid for the purpose for which it is intended; 3) Present the quality and expected benefits in such products. As such, BuyCreams.es bear the costs of replacing or repairing the product.
Right of withdrawal and return According to Article 102 of RDL 1/2007, the consumer is entitled to cancel the contract for a period of 14 calendar days from the date of delivery of the order, taking the date of delivery provided by the transport company. No penalty for exercising their right of withdrawal or waiver continue to apply. To make a return is necessary to contact us via our email to email@example.com or phone +34 902 02 12 20 for any incident that may generate a return of one or several products of your order before it expires the withdrawal period. Previously indicating the reason for the return (defective or damaged in transportation product, wrong product or other unjustified reasons). Then we can tell you the steps to process the refund. If you receive the product damage during transport, it is important that you take some pictures of the packaging and damages that support a possible complaint to the carrier. The right of withdrawal shall not apply to contracts relating to: The supply of goods liable to deteriorate or expire rapidly; the supply of sealed goods which are not suitable for return due to health protection or hygiene and were unsealed after delivery or showing signs of having been used: the supply of goods after delivery and taking into their nature have been inseparably mixed with other goods.
- Refund for defective product: BuyCreams.es will send a new product after receiving the defective product at our facilities, and assume the shipping originating from the return. In case of refund, the amount paid at the time of the purchase, which may differ from the price of the product when you return it will always return. In the case of returning the amount, the same method of payment used in the purchase by the customer is used.
- Repayment by wrong product: For you to receive your order wrong product BuyCreams.es resolve the error as soon as possible. We send the right product immediately to the appropriate courier company to change the wrong product. NOTE: To give as valid any returns will require pre-notify BuyCreams.es. In any case the refund of the amount will be made before receiving and checking the status of the products in our facilities.
- Returning a product for unjustified reasons: Please contact us within 14 calendar days from the date of delivery of the order and we will indicate the steps to make the return of the product. After receiving and checking the status of the products in our facilities we will make the payment of the amount corresponding to the price paid for the same at the time of purchase (taking into account discounts or coupons used)